feat: bootstrap JOBcard CRM foundation
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CREATE TABLE roles (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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name VARCHAR(80) NOT NULL UNIQUE,
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description VARCHAR(255) NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP
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) ENGINE=InnoDB;
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CREATE TABLE permissions (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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name VARCHAR(120) NOT NULL UNIQUE,
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description VARCHAR(255) NULL
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) ENGINE=InnoDB;
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CREATE TABLE role_permissions (
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role_id BIGINT UNSIGNED NOT NULL,
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permission_id BIGINT UNSIGNED NOT NULL,
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PRIMARY KEY (role_id, permission_id),
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FOREIGN KEY (role_id) REFERENCES roles(id) ON DELETE CASCADE,
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FOREIGN KEY (permission_id) REFERENCES permissions(id) ON DELETE CASCADE
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) ENGINE=InnoDB;
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CREATE TABLE users (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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role_id BIGINT UNSIGNED NOT NULL,
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email VARCHAR(190) NOT NULL UNIQUE,
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name VARCHAR(120) NOT NULL,
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password_hash VARCHAR(255) NOT NULL,
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is_active BOOLEAN NOT NULL DEFAULT TRUE,
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last_login_at TIMESTAMP NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (role_id) REFERENCES roles(id)
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) ENGINE=InnoDB;
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CREATE TABLE clients (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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name VARCHAR(190) NOT NULL,
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registration_number VARCHAR(120) NULL,
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status ENUM('active', 'inactive') NOT NULL DEFAULT 'active',
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support_email VARCHAR(190) NULL,
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support_phone VARCHAR(60) NULL,
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preferred_contact_method VARCHAR(40) NULL,
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physical_address TEXT NULL,
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postal_address TEXT NULL,
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general_notes TEXT NULL,
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created_by BIGINT UNSIGNED NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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INDEX clients_name_idx (name),
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INDEX clients_status_idx (status),
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FOREIGN KEY (created_by) REFERENCES users(id) ON DELETE SET NULL
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) ENGINE=InnoDB;
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CREATE TABLE client_contacts (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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client_id BIGINT UNSIGNED NOT NULL,
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name VARCHAR(120) NOT NULL,
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email VARCHAR(190) NULL,
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phone VARCHAR(60) NULL,
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is_primary BOOLEAN NOT NULL DEFAULT FALSE,
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notes TEXT NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (client_id) REFERENCES clients(id) ON DELETE CASCADE,
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INDEX contacts_client_idx (client_id)
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) ENGINE=InnoDB;
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CREATE TABLE sla_agreements (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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client_id BIGINT UNSIGNED NOT NULL,
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enabled BOOLEAN NOT NULL DEFAULT TRUE,
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agreement_type VARCHAR(120) NULL,
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allocated_hours DECIMAL(10,2) NOT NULL DEFAULT 0,
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period_type ENUM('monthly', 'annual', 'custom') NOT NULL DEFAULT 'monthly',
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start_date DATE NULL,
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end_date DATE NULL,
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rollover_enabled BOOLEAN NOT NULL DEFAULT FALSE,
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notes TEXT NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (client_id) REFERENCES clients(id) ON DELETE CASCADE,
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INDEX sla_client_idx (client_id)
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) ENGINE=InnoDB;
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CREATE TABLE jobcards (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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reference_no VARCHAR(40) NOT NULL UNIQUE,
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client_id BIGINT UNSIGNED NOT NULL,
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created_by BIGINT UNSIGNED NULL,
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priority VARCHAR(40) NOT NULL DEFAULT 'normal',
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status VARCHAR(60) NOT NULL DEFAULT 'new',
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work_requested TEXT NOT NULL,
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technician_notes TEXT NULL,
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internal_notes TEXT NULL,
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completed_at DATETIME NULL,
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closed_at DATETIME NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (client_id) REFERENCES clients(id),
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FOREIGN KEY (created_by) REFERENCES users(id) ON DELETE SET NULL,
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INDEX jobcards_client_idx (client_id),
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INDEX jobcards_status_idx (status),
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INDEX jobcards_created_idx (created_at)
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) ENGINE=InnoDB;
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CREATE TABLE jobcard_assignments (
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jobcard_id BIGINT UNSIGNED NOT NULL,
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user_id BIGINT UNSIGNED NOT NULL,
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assigned_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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assigned_by BIGINT UNSIGNED NULL,
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PRIMARY KEY (jobcard_id, user_id),
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FOREIGN KEY (jobcard_id) REFERENCES jobcards(id) ON DELETE CASCADE,
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FOREIGN KEY (user_id) REFERENCES users(id),
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FOREIGN KEY (assigned_by) REFERENCES users(id) ON DELETE SET NULL
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) ENGINE=InnoDB;
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CREATE TABLE time_entries (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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jobcard_id BIGINT UNSIGNED NOT NULL,
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technician_id BIGINT UNSIGNED NOT NULL,
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work_date DATE NOT NULL,
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start_time TIME NULL,
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end_time TIME NULL,
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hours DECIMAL(10,2) NOT NULL,
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notes TEXT NULL,
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counts_toward_sla BOOLEAN NOT NULL DEFAULT TRUE,
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created_by BIGINT UNSIGNED NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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updated_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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FOREIGN KEY (jobcard_id) REFERENCES jobcards(id) ON DELETE CASCADE,
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FOREIGN KEY (technician_id) REFERENCES users(id),
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FOREIGN KEY (created_by) REFERENCES users(id) ON DELETE SET NULL,
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INDEX time_jobcard_idx (jobcard_id),
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INDEX time_date_idx (work_date)
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) ENGINE=InnoDB;
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CREATE TABLE audit_events (
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id BIGINT UNSIGNED AUTO_INCREMENT PRIMARY KEY,
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user_id BIGINT UNSIGNED NULL,
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action VARCHAR(120) NOT NULL,
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entity_type VARCHAR(80) NOT NULL,
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entity_id BIGINT UNSIGNED NULL,
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metadata JSON NULL,
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ip_address VARCHAR(45) NULL,
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created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
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INDEX audit_entity_idx (entity_type, entity_id),
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INDEX audit_created_idx (created_at),
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FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE SET NULL
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) ENGINE=InnoDB;
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INSERT INTO roles (name, description) VALUES
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('Administrator', 'Full system access'),
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('Accounts', 'Client, jobcard and reporting access'),
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('Technician', 'Assigned support work access');
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INSERT INTO permissions (name, description) VALUES
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('dashboard.view', 'View the operational dashboard'),
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('clients.view', 'View client records'),
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('clients.manage', 'Create and edit client records'),
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('jobcards.view', 'View jobcards'),
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('jobcards.manage', 'Create and update jobcards'),
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('reports.view', 'View reports'),
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('reports.export', 'Export reports'),
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('users.manage', 'Manage users'),
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('roles.manage', 'Manage roles and permissions'),
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('audit.view', 'View audit events'),
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('credentials.view', 'View protected credentials');
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INSERT INTO role_permissions (role_id, permission_id)
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SELECT r.id, p.id FROM roles r CROSS JOIN permissions p WHERE r.name = 'Administrator';
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INSERT INTO role_permissions (role_id, permission_id)
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SELECT r.id, p.id FROM roles r JOIN permissions p ON p.name IN
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('dashboard.view','clients.view','jobcards.view','reports.view','reports.export')
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WHERE r.name = 'Accounts';
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INSERT INTO role_permissions (role_id, permission_id)
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SELECT r.id, p.id FROM roles r JOIN permissions p ON p.name IN
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('dashboard.view','clients.view','jobcards.view','jobcards.manage')
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WHERE r.name = 'Technician';
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